• Does OneUp support starting the week on Monday instead of Sunday in the Calendar?

  Yes, you can have the week start on Monday by checking this box:Few readers

• Does OneUp support mixed media posts? I.e. a carousel post with both images and videos in the same post?

  Yes, OneUp supports mixed media posts for Instagram. This allows you to schedule an Instagram carousel that has both images and videos in the same post. To schedule mixed media posts, you can find it under "Mixed media post (image + video)" in the dropdown menu: From this page, you can also schedule posts that have multiple videos in the same post.Few readers

• How to use Claude to schedule social media posts via OneUp

  To connect Claude to your OneUp account, go to Claude's Connectors page (https://claude.ai/customize/connectors) and click "Add custom connector". In the Name field, you can type "OneUp" In the Remote MCP server URL field, you can paste in https://feed.oneupapp.io/mcp/oneup?apiKey=YOURAPIKEY (👈 replace YOURAPIKEY with your unique API key) (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/imagezhjaz1.png =400x331) The Advanced settings are not necFew readers

• Threads account connection help

  Your Threads account must be connected to an Instagram account in order to connect it to OneUp If your Threads account is set to private, the access token we use will expire in 90 days, requiring you to refresh your account. Connecting multiple Threads profiles - OneUp will automatically try to connect to whichever account you're logged into in your browser, so we recommend logging into threads.net with the account you want to connect to OneUp first and thenFew readers

• Repeating posts as per your timeslots

  "Repeating as per your timeslots" option When you select this option... (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/image1rrdpc2.png =550x307) Your post will scheduled into your timeslots, and after it publishes, it will automaticFew readers

• Does OneUp support WhatsApp?

  Yes, you can reply to WhatsApp messages and send broadcasts with OneUp. (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/image1sbk1l.png =600x313) You can reply to individual messages: (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/image70e91p.png =600x374) Or send broadcast messages to your whole contact list: (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/image8j7cda.png =600x317)Few readers

• I published a post via Zapier, but it's not showing in OneUp?

  If you publish a post via Zapier but it's not showing in OneUp, it normally means that you have exceeded your post limit. If you are on an unlimited post plan, please contact customer support (even if you are on a unlimited post plan, there is still a limit in the backend).Few readers

• Does OneUp support multi-post threads for X, Threads, and Bluesky?

  Yes, OneUp supports multi-post threads for X, Threads, and Bluesky. To schedule a multi-post thread, you can click the Multi-post threads (X, Threads, Bluesky) option in this dropdown menu: This allows you to create an X threads, Threads threads, and Bluesky threads.Few readers

• How far in advance can I schedule posts? Can I schedule posts for years into the future?

  OneUp allows you to schedule posts up to 4 years into the future :)Few readers

• Limitations when posting videos via Google Sheet

  When bulk uploading videos via Google Sheet, OneUp is not able to transcode the video before publishing, which may result in failed posts if the video does not meet the criteria of each social network's API. For all social networks: Video bitrate must be less than or equal to 25 Mbps. In addition, for Instagram only: Video width must be less than or equal to 1920 pixels. And for Instagram only, the audio bitrate must be less than 128kbps.Few readers

• Ideas kanban board

  With OneUp's Ideas kanban board, you can jot down all of your post ideas (whether they are fully fledged out ideas, or just random thoughts that pop into your head), and then drag and drop to move them along until they are ready to be moved to your Drafts folder, or ready to be scheduled: (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/imageab45tp.png =800x424) You can schedule posts directly from the Ideas board, and even "Duplicate and Create Post", whicFew readers

• auto-reply to comments and auto-label comments

  OneUp supports automatically replying to comment and/or automatically adding a label to comments on your posts. For example, you can label any comment with a question mark with a "Question" label (and optionally add an automatic reply to the comment): (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/imageian85j.png =600x532) And then you can sort comments by those labels in the Comment Inbox to keep things organized neatly: (https://storage.crisp.chat/userFew readers

• I refreshed my TikTok account connection in OneUp, but my TikTok posts are still failing

  If you've refreshed your TikTok account connection in OneUp, but your TikTok posts are still failing, it is usually caused by having your TikTok account connected to multiple OneUp accounts. To fix, remove the TikTok account from your other OneUp account, and then refresh the connection again in your main account. If you don't have access to your old OneUp account, please reach out to support on the chat.Few readers

• Does OneUp support bulk duplicating posts?

  Yes, OneUp allows you to bulk duplicate scheduled posts: However, it is only supported when bulk duplicating posts within the same social network (E.g. you cannot bulk duplicate Facebook posts to a LinkedIn account).Few readers

• How do I turn off emails about new comments?

  You can turn off emails about new comments on the Reply To Comments page by clicking the gear icon: (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/image1p3bb8n.png =600x225)Few readers

• How to remove watermark from Sora videos?

  Currently there is no way to remove watermarks from Sora videos. But if you need a social media scheduling tool to schedule your Sora videos out to existing social networks, check out OneUp: www.oneupapp.ioFew readers

• Does OneUp have a Media Gallery for storing images and videos?

  Yes, OneUp has a Media Gallery for storing frequently used images and videos. You can create multiple folders to keep media neatly sorted (for example, if you have multiple clients): (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/imageam34h1.png =800x446) In addition, you can add tags to any image or video: (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/image1rjt530.png =400x366) (https://storage.crisp.chat/users/heFew readers

• Does OneUp support posting to Sora?

  OneUp does not support posting to Sora at this time, but a Sora integration is coming soon in OneUp for creating Sora videos inside OneUp :)Few readers

• Does OneUp support Spoiler posts on Threads?

  Yes, OneUp supports Spoiler posts on Threads. OneUp supports marking text as spoiler, and marking images as spoiler in Threads posts. (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/image4pmgnl.png =800x534)Few readers

• How to create a Reddit "Link" post in OneUp

  To create a "Link" Reddit post in OneUp, you can just put your link in the Description box so the link preview appears: (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/imageoqjpdk.png =800x397) Then after, you can remove the link from the Description box, and the link preview will stay: (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/imagenfdrs8.png =800x409) You can then publish as is (with no other text added), or you cFew readers

• Does OneUp support posting to Discord?

  Yes, OneUp supports posting to Discord. You must be the Admin of the server in order to post to Discord.Few readers

• DM automation triggers not working

  If your DM automations are not being triggered, there are 2 things to check for: Are you testing with a comment from the same account you created the automation on? TheFew readers

• How to use Claude to ask analytics questions in OneUp

  You can use Claude to ask questions about your social analytics like: Performance overview "How did my Instagram perform last month compared to the month before?" "Which of my social accounts had the best engagement rate this week?" "What's my average reach across all platforms for the past 30 days?" Content insights "Which post types (video, image, carousel) get the most engagement on my Facebook page?" "What are my top 5 performing posts this quarter and what do they have inFew readers

• how to schedule Instagram Reels with music in OneUp

  OneUp supports adding trending music, songs, or sounds to posts on both Instagram and TikTok. You will see this "Add sound" toggle when creating an Instagram or TikTok post: (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/image1lau604.png =700x367) You can search from trending music and sounds to find the right audio for your Instagram post: (https://storage.crisp.chat/users/helpdesk/website/-/b/f/8/e/bf8ea22a8c0ca000/imagepjx3hs.png =600x566)Few readers

• Purchasing add-ons

  You can purchase additional DM or comment automation add-ons for an additional $5/month per automation over your plan limit. Please email davis@oneupapp.io if you'd like to purchase an add-on.Few readers

• Does OneUp support turning long videos into multiple short videos?

  OneUp does not support turning long videos into multiple short videos for Reels, Shorts, and TikTok currently. However, we recommend using Klap to turn your long videos into many short video clips.Few readers

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