Is there a way to remove the "Posted by OneUp" that shows on Facebook posts?
There is not, but this "Posted by OneUp" only shows to the Facebook Page admins.
Your Page followers will NOT see the "Posted by OneUp" 🙂Few readersIt is adding my link to the end of my Pinterest post's description
When you add a destination link to your Pinterest post, it must begin with "https" or "http".
For example, https://www.oneupapp.io instead of www.oneupapp.io
If your link does not have https or http at the front, it will incorrectly post like this:Few readersit's not showing my LinkedIn company page as an option to connect to OneUp?
Connecting your LinkedIn account to OneUpFew readers.
You are on the free trial with no payment info added. This means your trial will automatically end at the end of the 7-day period, and your account will be deactivated at that time. No action is needed on your part.
If you wish to keep using OneUp past the trial period, you can upgrade to a paid plan.Few readersLimitations when posting videos via Google Sheet
When bulk uploading videos via Google Sheet, OneUp is not able to transcode the video before publishing, which may result in failed posts if the video does not meet the criteria of each social network's API.
For all social networks: Video bitrate must be less than or equal to 25 Mbps.
**In addition, for Instagram only: **Video width must be less than or equal to 1920 pixels.
And for Instagram only, the audio bitrate must be less than 128kbps.
PLEASE NOTE: If your videos uploaFew readersLimitations with sharing duplicate content on Twitter
Twitter has announced guidelines to prevent people from misusing the Twitter API, specifically to limit the ability of users to perform coordinated actions across multiple accounts. The most relevant section in the link above is this:
Do not (and do not allow your users to) simultaneously post identical or substantially similar content to multiple accounts.
Because of this, you **will notFew readersLink posts on X
Due to changes from X’s API, posts to X with a link in the posts are only supported if you have purchased an “X link post” add-on.
Without the “X link post” add-on, any X posts with a link in it will have the link removed from the post
Why?
X now charges all API users (including OneUp) $0.20 per published link post.
The economics of this make it impossible for us to continue supporting link posts to X without chaFew readersLocation not found for Instagram or Facebook post?
Meta's API may not show the location you want to tag, especially if there's no Facebook Page associated with the location.
Here is the workaround for both Instagram and Facebook locations:
Go to https://www.facebook.com/places/ and search for the location you want to tag.
Then copy the numerical ID that shows at the end of this URL:
Then paste the ID into the location search and itSome readersMedia Upload Types and Size Limits
When creating posts in OneUp, the options for including media will vary depending on the social network you're sharing to. The table below outlines the types of media you can include for each social network, as well as how many images you're able to include. Limits are based on each social network’s API.
Network Max. number of images per post Video upload GIF upload
Facebook 20 1 1
Instagram 10 1 1
LinkedIn 9 1 1
X/Twitter | 4Few readersMentions and Tagging
Tagging/Mentioning is supported for Facebook, Twitter, LinkedIn, Instagram, and TikTok
While on the Create a Post page, if you have only a Facebook account selected OR only a Twitter account selected OR only a LinkedIn account selected, you can tag/mention a user by typing @ and then some letters:
If you have more than 1 social network account selected, you will need to click the ✏️PopularMulti-image Instagram posts on Android
If you are on an Android phone, you may not see the multi-image icon (❐) when trying to post to Instagram.
This a limitation from Instagram's end on Android (they only allow 1 image when another app opens the Instagram app).
So as a workaround, you can click "Share to Instagram" in the OneUp mobile app, so the caption gets copied to your phone, and the images get downloaded to your phone's gallery.
Then just close the OneUp mobile app, and open the Instagram mobile app on your phone, aFew readersMulti-image Instagram Stories via mobile notifications
If your Instagram account is a Business account, you can post multi-image Stories directly to Instagram.
However, if your Instagram account is a Personal or Creator account, you can only post Stories via mobile notifications.
For multi-image Instagram Stories to a Personal or Creator account, you will need to click "Share to Instagram", but then close out of the app and just open the Instagram app and post your Story. You will see all your images in your phone's gallery for adding to yoFew readersMy Google My Business post shows as Published in OneUp, but I don't see it on the GMB listing?
If your Google My Business post shows as Published in OneUp, but you don't see it in your GMB listing, it normally means either:
The post is published, but you have another more recent GMB post that is "covering" it up
GMB has started having some posts show on your profile for longer than 7 days. In some cases, you may have a newer post, but the older post is showing in front of the newer post.
You can open the active post, then scroll down to see your newer post.
NOTE: A current "EvenFew readersMy Instagram or personal Facebook Profile post shows as published, but I don't see it
If you have an Instagram Story, a post to a personal Instagram account, or a post to a personal Facebook Profile that shows as Published, that means you should have received a notification on your phone from the OneUp mobile app.
You can see your past post notifications in the Notification History tab of the OneUp mobile app:
Unfortunately Instagram and Facebook do not allow scheduling tFew readersMy Instagram post or personal Facebook Profile post is opening without the caption
When you click "Share this post on Instagram" or "Share this post on Facebook" in the OneUp mobile app, it automatically copies your post's caption to your phone.
You just need to tap and hold in the caption box in Instagram (or Facebook), and you will get a "Paste" option.
Select it and it will paste your caption into your post 😊Few readersMy post seems to be stuck in the Scheduled Posts queue
If your post is past the scheduled time of when it should have been posted, it is usually caused by a delay in the social networks' API.
It normally clears up within a few minutes, and will publish just fine.
If it has been over an hour past the scheduled time of your post, reach to customer support for assistance 😊Few readersMy RSS feed is not working
If you are trying to add an RSS feed, you may be getting this error message:
First, make sure that your RSS feed is valid.
Most RSS feeds URLs will look something like this: www.example.com/feed/
TIP: try adding "/feed/" to the end of your URL. For example, instead of "www.website.com/blog" try "www.website.com/blog/feed/"
If you put a valid RSS feed URL into the addressSome readersMy RSS isn't posting with images
For OneUp to pull an image from your RSS feed posts, there has to be an image URL set in the Description tag of each item in the feed.
Here is an example of what it should look like in your feed:
Here is a feed that will not post with an image, because there is no image URL in the description:Few readersNo accounts got refreshed
Before refreshing an account, open that social network in a new tab (I.e. go to linkedin.com) and make sure you are currently logged into the specific social account you are trying to refresh.
If you are refreshing a LinkedIn Company Page, you must be a "Super Admin" on the Company Page (being a "Content Admin" will not work)
If you are not a "Super Admin", please either ask the Super Admin to access your OneUp account and refresh the connection for you OR you can ask that they make youFew readersOneUp Instagram DM automations and Facebook DM automations
OneUp allows you to set up Instagram and Facebook DM automations like:
when someone comments with a keyword on your IG or FB post ➡️ auto-send them a DM with link
or
when someone DMs you with a keyword ➡️ auto-send them a DM with link
Here's how it works:
How to set up DM automations in OneUpFew readersOneUp is not connecting all of my accounts
If you are having issues connecting an Instagram account, click here.
If OneUp is not showing all your Facebook Pages, Facebook Location Pages, Facebook Groups, or Instagram accounts, you must go to your Facebook Business Integrations, and make sure all the accounts you want to connect to OneUp are authorized.
From FacebPopularOneUp roadmap, product updates, changelog, new features, and feature requests
Hey there 🤓, unlike many software companies, we continually add new features to OneUp based on feedback from users like you (here is our team of actual humans).
Below is a list of what's coming soon and what we've previously added. However, if you want to submit a feature request, you can send us a message on the chat, or email us at help@oneupapp.io
On the roadmap:
Post to Tumblr
Post to Wordpress
Recently added features:
✅ November 2026
**AnaPopularOneUp Video Tutorials
Click here for a screenshot by screenshot guide of how to schedule a post
How to create a post with OneUpPopularPost approvals - Can I send posts for approval to a client or team member so they can approve or reject posts?
Yes, you can send posts for approval to a client or team member in OneUp.
There are 2 ways:
Person is not a team member on your account - Create post for approval, then send the client a shareable calendar link where they can approve or reject.
Person is a team member on your account - Create post for approval, and team member will get email notification about a post awaiting approval.
NOTE: For option 2, make sure to grant "Approve or Reject posts" permission:
For personal Instagram accounts:
OneUp's mobile app will send you a notification each time your scheduled Instagram post is ready to be published.
☝️Important info ☝️
You can download the OneUp app for iPhone here: https://apps.apple.com/us/app/onPopularPurchasing add-ons
You can purchase additional DM or comment automation add-ons for an additional $5/month per automation over your plan limit.
Please email davis@oneupapp.io if you'd like to purchase an add-on.Few readersPurchasing additional accounts as an add-on
You can purchase additional accounts as an add-on. The pricing for each additional account depends on what plan you are on:
Basic Plan: $5/mo per account over your plan limit
Intermediate Plan: $4/mo per account over your plan limit
Growth Plan: $3/mo per account over your plan limit
Business Plan: $1/mo per account over your plan limit
Additional accounts add-ons can be purchased here:
https://www.oneupapp.io/plan
![](https://storage.crispFew readersReestablishing authorizations for Facebook and Instagram account connections
If you are still having issues connecting your accounts after following all the previous steps, you'll need to remove OneUp from your Business Integrations in Facebook entirely, in order to then reestablish the authorization for OneUp for access your Facebook account with the correct permissions. You can do that by clicking the Remove button next to OneUp:
![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca0Few readersRejected GMB posts / Rejected Google Business Profile posts
If your Google Business Profile post is showing as Published, but you cannot see it, try viewing your post on Google via the "View Post" button in OneUp, and look to see if your post was rejected by GMB:
Some reasons for rejected posts include use of phone numbers in the post, use of stock photography, inappropriate images, or too much text overlay on top of an image.
Learn more from GoogleFew readersRepeating posts as per your timeslots
We think this is one of the most helpful features in OneUp. This option allows you to create an ever-growing list of repeating posts, where it will cycle through the list and continually publish posts into your timeslots.
"Repeating as per your timeslots" option
When you select this option...
Your posts will scheduled into your timeslots, and after they publish, they will automaFew readersRescheduling the same failed post to multiple accounts at the same time?
If you scheduled a post that failed to publish on multiple social media accounts, you probably don't want to click the "Reschedule post" button over and over again.
Instead, it may be more efficient for you to simply schedule the post again from scratch, where you can select all of your accounts while scheduling.
If you do this, you will still need to delete your previously failed posts from the Failed section afterwards
If you want to schedule the post to multiple accouFew readersReviews - Does OneUp support responding/replying to Google Business Profile reviews?
Yes, OneUp supports viewing and replying to Google Business Profile reviews 😊
If you have Google Business Profile(s) connected, it will show you all the reviews for each location.
You can filter reviews by:
specific location
reviews that haven't been replied to
newest, highest, or lowest rating
And then reply to reviews directly from within OneUp 🤓
You can even click the "SPopularRSS feed help
Looking to auto-post FROM one social media account TO another social media account?
Take a look here.
How to post automatically using RSS feeds
First, go to Cross-posting in the Create a post dropdown:
Then cPopularRSS feed publishing options
When connecting an RSS feed to OneUp, you will see these publishing options:
1
When you add an RSS feed, you have 2 options:
You can have your posts automatically publish when a new item comes into the feed, or
You can have your posts from the feed go into your Drafts folder (requires manually scFew readersScheduling posts to Personal Facebook Profiles
Facebook does not allow scheduling tools to post directly to personal Facebook Profiles.
However, here is how to schedule posts to a personal Facebook profile that publish directly (no mobile notifications needed) using Instagram's "Also share on" cross-posting feature:
Schedule the post to an Instagram account
Toggle on the "Also share on" and choose your personal Facebook profile. This works with personal, creator, or business Instagram accounts.
 the email address support@oneupapp.io and then send it again.Few readersTeam Members/Clients, Assigning Social Accounts, Post Approvals, and collaborating via Internal Notes
Inviting team members/clients is only supported on the Intermediate Plan and higher.
Plan name Max team members
Basic Plan No team members
Intermediate Plan Admin + 2 team members
Growth Plan Admin + 8 team members
Business Plan Admin + 20 team members
Need more team members but dont want to upgrade to the next plan? You can purchase additional team members a la carte for a $5/mo add-on (as long as you are on the Intermediate Plan or higher)
You cPopularThreads account connection help
Your Threads account must be connected to an Instagram account in order to connect it to OneUp
If your Threads account is set to private, the access token we use will expire in 90 days, requiring you to refresh your account.
**Connecting multiple Threads profiles - **OneUp will automatically try to connect to whichever account you're logged into in your browser, so we recommend logging into threads.net with the account you want to connect to OneUp first and thenFew readersTikTok ban in US and what that means for OneUp users
We will update this article as we find out more information, but we believe that US-based users will still be able to connect your TikTok account to OneUp and post to it, even after January 19, 2025.Few readersTimeslots help
NOTE: Timeslots are NOT the same as simply scheduling a post for a future date and time. To schedule a post for the future, just select "Choose date & time".
Creating a Timeslot allows you to set predetermined timeslots for your posts, such as every weekday at 12:30 PM.
When you choose "Add to Timeslot", that post will be added to the next unfilled Timeslot under that Category and Account. This way, you do not need to manually choose a date and time for each scheduled post.
You can cPopularUpgrade plan FAQs
I signed up for a 7-day trial of one plan, but instead want to trial a different plan. How can I switch plans on the trial?
If you wish to trial a different plan, please send an email to help@oneupapp.io
If you click "Upgrade Plan" and purchase a different plan, it will be immediately charged (no longer a 7-day trial).
If I am on a trial and move to a paid plan before the end of the trial, will I get charged twice?
No, you will only get charged once. Your previous trial subscriptSome readersUploading videos from Google Drive to OneUp
If your Google Drive video is 100MB or less, you can paste in the link and it will work.
However, if your Google Drive video is over 100MB, you will need to use the Google Drive integration in the video upload window:
Google Drive videos that are over 100MB will upload successfully using this option 👆
NOTE: If you try to paste in a Google Drive video URL for videos that are over 100MB, iFew readersUsing website listed on GMB for CTA button
When creating a GMB post, if you check the "Use GMB website as the CTA button for each specific location" box, it will input the website of each specific selected GMB location into the CTA button field.
For example, lets say you have 2 different GMBs:
"Mike's Restaurant" whose website listed on their GMB is "mikesrestaurant.com"
"Jim's Restaurant" whose website listed on their GMB is "jimsrestaurant.cFew readersUTM Parameters
UTM parameters allow you to track link clicks back to the original source in analytics tools like Google Analytics.
If you are unfamiliar with UTM parameters, you can learn more about them here.
You can enable UTM parameters on your OneUp account here: https://www.oneupapp.io/socialaccountutm
If enabled, all links will publish witFew readersWhat are the character limits for each social network?
Each type of social account has its own character limitations in place. Here they are:
Twitter: 280
Pinterest: 500
Instagram: 2,200
Facebook Pages: 5,000
Facebook Groups: 5,000
LinkedIn individual profiles: 3,000
LinkedIn company pages: 3,000
Google My Business: 1,500
TikTok: 2,000Few readersWhat counts as a social account?
OneUp counts each individual account that's connected as 1 account towards your account limit.
Note: OneUp does NOT count number of "brands" or anything like that
Each Facebook Page counts as 1 social account.
Each Facebook Group counts as 1 social account.
Each personal Facebook profile counts as 1 social account.
Each Instagram account counts as 1 social profile.
Each LinkedIn Profile counts as 1 social account.
Each LinkedIn Page counts as 1 social account.
Each Google Business ProfiPopularWhat does the "300 post limit" on the Basic Plan mean?
The Basic Plan has a SCHEDULED post limit of 300.
This is not a weekly or monthly limit, but rather the maximum number of SCHEDULED posts that you can have at any given time.
Example:
You schedule 300 posts. Once 1 of them publishes (moving your total scheduled posts to 299), you can schedule 1 more post to top it back up to 300 scheduled posts.
Once 20 more posts have published (moving your total scheduled posts to 280), you can schedule 20 more posts to top it back up to 300 schePopularWhat does "Unlimited posts" mean?
For the Basic Plan and Intermediate Plan, the 300 and 800 post limit is not a weekly, monthly, or yearly limit, but rather the TOTAL amount of scheduled posts you can have at any given time. Click here to learn how scheduled posts are counted on the Basic Plan and Intermediate Plan.
We want to make OneUp as simple and easy to use as possible, without needing to think about hitting any post lPopularWhat happens to my posts if I delete a category?
If a category has posts in that category, deleting that category will delete all of your scheduled posts in that category.
This cannot be undone, so please be extremely careful when deleting a category!Few readersWhat is the best image size for posting too all platforms?
Typically 1080 x 1080px images work well across all social media platforms.
However, any images larger than 400 x 400px and smaller than 2500 x 2500px should publish fine on all platforms.
Images do not need to be square dimensions.Few readersWhat is the pricing? Is there a free plan?
Unfortunately there is not a free plan, but OneUp has a 7-day free trial of all plans :)
You can check out the Pricing page to learn more: https://www.oneupapp.io/priceFew readersWhat makes OneUp better than other scheduling tools?
Here are some of the features that set OneUp apart from other scheduling tools:
Support for Facebook, Instagram, X, LinkedIn, Pinterest, Google My Business, Reddit, Snapchat, Bluesky, Threads, YouTube, and TikTok
Set posts to automatically repeat
Drag & drop OR paste images right into the text box while creating your post
Customize your posts for each social network
Canva integration for adding Canva images directly onto your posts while scheduling
Media gallery where you canFew readersWhat size does my image need to be for direct posting to Instagram?
For image published directly to Instagram, Instagram requires that the image's aspect ratio be within 1.91:1 and 4:5.
They will be automatically cropped if the image's aspect ratio are not within the 1.91:1 and 4:5 range.Few readersWhat social networks does OneUp support?
OneUp currently supports Facebook, Instagram, LinkedIn, Google Business Profiles, Pinterest, Reddit, Snapchat, Bluesky, Threads, X, TikTok, and YouTube.Few readersWhen I add a "Call" CTA button, what phone number does it use?
When you add a Google My Business post with a "Call" CTA button, it will automatically take the primary phone number listed in your Google My Business account.Few readersWhen I add an image to the Photos section of GMB, it is also posting it to the Posts section, causing what looks like a double post?
When you add an image to the Photos section of GMB, GMB automatically adds this image as a Post.
This is not OneUp doing this, it is GMB: https://support.google.com/business/thread/22220710?hl=en
Unfortunately there is currently nothing that can be done to stop this from happening.Few readersWhen I click "Share this on Facebook" or "Share this on Instagram" in the OneUp mobile app, it just keeps spinning
If you tap on "Share this on Facebook" or "Share this on Instagram" in the OneUp mobile app, it just keeps spinning, that means you need to go to your phone's Settings, then find "OneUp", and then make sure you have allowed OneUp access to "All Photos":
Once done, that will fix the issue 😊Few readersWhen I click "Share this post on Instagram" in the mobile app, it just spins?
If you click "Share this post on Instagram" (or "Share this post on Facebook") and the button just spins, that means you did not grant OneUp permission to access your photos (this is how OneUp downloads your image and opens it in Instagram or Facebook).
To fix this issue, you can delete and download the OneUp mobile app again.
After, go to your Notification History and open a post. Click "Share this post to Instagram" (or "Share this post on Facebook") and make sure you click "OK" on this popuSome readersWhen I post something on my Facebook Page, I want it to auto-post on another social network
Many people have requests like this:
I am looking to set something up so that when I post on Facebook directly, it automatically posts the same thing on my Google Business Profile.
OR
I want to post to a Facebook Page directly, but then have that post automatically go to LinkedIn as well.
OR
I want to post to a Facebook Page directly, but then have that post automatically go to another Facebook Page as well.
Or some other combination like that.
Here is how to do it with OPopularWhere are TikTok posts published from? What IP or location?
TikTok posts via OneUp are published through TikTok's official API.
Their API publishes the posts from the country where the TikTok account was connected to OneUp.Few readersWhy are my TikTok videos getting 0 views?
For new TikTok accounts, we suggest warming up these accounts with posts directly on the TikTok app for the first 7 days, with regular activity like liking, following, and commenting on others posts.
We suggest doing this for 7 days for new TikTok accounts before posting via any scheduling tool.
If you create a TikTok account and then immediately post via a scheduling tool without engaging in any regular user behavior, TikTok often flags the account and the posts will receive 0 views.Few readersWhy aren't all my connected accounts showing on the Create A Post page?
If some of your connected social accounts are not showing when scheduling a post, make sure that they are enabled on the Category page of OneUp:Some readersWhy arent my analytics numbers in OneUp exactly the same as what I see on the social network directly?
It's normal for the analytics in OneUp to differ slightly from the analytics shown directly on social networks.
OneUp retrieves analytics using the official APIs provided by each social network. However, social networks don't always make the same data available through their APIs as they display in their own dashboards.
Some common reasons for discrepancies include:
Different attribution methods — Some social networks attribute engagement to the date it occurred, while others attribute iFew readersWhy aren't URLs showing as clickable links in my Instagram posts?
Instagram does not allow links in posts.
Most Instagram users put a link in their Instagram bio instead.Few readersWhy can't I select my Instagram account for custom analytics reports?
Unfortunately Instagram's API only supports analytics for Instagram accounts that are linked to a Facebook Page.
If you want to see analytics for this Instagram account, please link it to a Facebook Page (in your Facebook Page settings) and connect it again to OneUp using the "My Instagram account is linked to a Facebook Page" option.Few readersWhy didn't it fetch 100 (or 1,000) posts?
If you have an "existing posts" cross-posting workflow set up, there a few reasons why it may not have cross-posted all 100 or 1,000 (depending on which option you chose) posts.
Reason 1:
Let's say you chose to cross-post Video posts and chose the 100 posts option. However, out of those 100 post, let's say 70 of them were video posts and 30 of them were image posts.
In this scenario, OneUp will only fetch those 70 video posts.
If you did another "existing posts" cross-posting workflFew readersWhy do I need to refresh my account connection?
OneUp uses access tokens, which are provided by social networks, to connect to your social accounts. When an access token expires or becomes invalid, you must refresh your social account connection to OneUp. Doing this generates a new token.
Each social network has policies and security algorithms intended to keep its users’ accounts and data secure. When a social network identifies certain actions on an account, that social network forces its token to expire, which causes the account to disconFew readersWhy does my tweet not show a link preview?
All tweets scheduled in OneUp will publish exactly as if they were published directly on Twitter.
OneUp will try to display link post’s previews inside of the tweets preview. Typically if the link’s website has Twitter Cards enabled a preview should display. To verify if the site you are linking to has a Twitter Card, and to see what it will look like, enter the link into Twitter’s Card validator.
Learn more about [Twitter Cards](https://developer.twiPopularWhy don't I see any scheduled or published posts from my RSS feed?
OneUp automatically checks for new posts from RSS feeds once every 20 minutes for RSS feeds, and once every 6 hours if you are auto-posting from a Facebook Page.
It's been more than 20 minutes (or 6 hours if auto-posting from a FB page) and I dont see my post?
In this case, open up your RSS feed URL in a new tab (it normally ends in /feed such as https://blog.oneupapp.io/feed).
Find the most recent Item in the feed, and check the date and time of that most rSome readersWhy is it only showing 10,000 published posts?
OneUp only stores your 10,000 most recent published posts.
However, your future posts will still publish fine even if you are at 10,000 published posts, and your posts stay published on the social networks even after they no longer show in OneUp.Few readersWhy is it showing as "Published by OneUp" on Facebook?
When posting on a Facebook Page, only you (the page admin) will see the "Published by OneUp", others will not see it.Few readersWhy is my post limit lower while on the trial?
All trials of paid plans have a post limit. This is to protect against spammers abusing our platform.
Once you are on a paid plan, your scheduled post limit will be lifted to the limit of the plan you selected.
If you wish to move to a paid plan immediately, you can do so here: https://www.oneupapp.io/subscribeFew readers
