• What is OneUp's cancellation and refund policy?

  You can cancel your OneUp trial or subscription at any time from the Billing section, by clicking the "Cancel Subscription" button. If you cancel during your 7-day free trial, you will not be charged. In addition, if you cancel within a week of your free trial ending and want a refund, we will issue a 100% refund, no questions asked 🙂 We are a team of reasonable humans. [Click here](https://www.oPopular

• How do I change or reset my password?

  You can reset your password here: https://www.oneupapp.io/reset/password | TIP: Make sure to check your spam folder for the password reset email. If you're not seeing the password reset email in your Inbox or Spam folder, try whitelisting (adding to your contacts) the email address noreply@oneupapp.io and then try againPopular

• Does OneUp have an API or MCP server? or webhooks?

  Yes, OneUp has an API and MCP server. OneUp's API and MCP supports scheduling posts, replying to comments, fetching analytics data, and more. || Please note that not all API functionality is available on all plans. Please check the Pricing page for detailed breakdown. You can access the API and MCP docs here: https://docs.oneupapp.io/ More API info here: https://www.oneupapp.io/api-access (must be logged in to view) | OneUp's MCP server allows you to connecSome readers

• Does OneUp have any discounts?

  Yes, you can earn discounts by doing any of the following things: Leave a review on Capterra - Get $1 off future invoices for 12 months (or $8 off one-time if on an annual plan) https://reviews.capterra.com/products/new/be51c082-5eb2-4916-83c1-a96c0067ce5d/ Leave a review on SoftwareAdvice - Get $1 off future invoices for 12 months (or $8 off one-time if on an annual plan) [https://reviews.sofFew readers

• Does OneUp have an affiliate or referral program?

  Yes! You can earn 20% commissions on referrals for the first 12 months, AND they get 10% off for their first month. You can join OneUp's affiliate program here: https://oneup.getrewardful.com/signupFew readers

• How can I delete my OneUp account?

  You can delete your OneUp account by sending a request to help@oneupapp.ioFew readers

• Fair Usage Policy

  We reserve the right to move users to a custom plan if their number of accounts and/or number of posts is causing too heavy of a load on our system: Our goal at OneUp is to keep our pricing simple and our limits as permissive as possible. We don’t want users to worry about usage limits, and 99.99% of OneUp users will never need to worry about this. But when someone abuses our generous tiers, it increases our costs and causes pressure on our infrastructure that can negatively affect all otFew readers

• How do I register for a OneUp account?

  You can create a OneUp account here: https://www.oneupapp.io/register || NOTE: You cannot create an account via the OneUp mobile app. You will need to do so from a web browser.Few readers

• Where can I find an invoice or receipt of my purchase?

  You can find your invoices by going to Settings -> Billing & Subscription, and then clicking the Manage Subscription button. Once there, you will see all invoices/receipts in the Billing History section. | To get a PDF of your invoice or reciept, you can open it and click the Download button: ![](https:Few readers

• How long is the trial?

  If you are on a trial of any of OneUp's paid plans, the trial is 7 days.Few readers

• Is the Business Plan really unlimited accounts?

  OneUp's Business Plan has a limit of 500 social accounts. We call it unlimited because 99.99% of users never even come close to hitting this limit. If you have over 500 social accounts, please email us at davis@oneupapp.io for a custom plan. || For X/Twitter accounts: The Business Plan has a limit of 10 X accounts due to the cost of X's API. If you need more than 10 X accounts, please email us for a custom plan. || NOTE: Each Google Business Location counts as 1 social account towarFew readers

• What forms of payments do you accept?

  We accept Visa, MasterCard, and American Express. We do not accept Paypal or Bitcoin. *NOTE: OneUp bills in USD. For foreign transactions, the currency conversion will happen after the charge and will be performed by your credit card provider.Few readers

• Do you have any discounts for non-profits, charities, or 501(c)(3)s?

  OneUp does not have any discounts for non-profits specifically, but rather anyone can get a discount on their OneUp subscription by completing any of the steps here: https://help.oneupapp.io/en-us/article/does-oneup-have-any-discounts-ifbim3/?bust=1757603200035Few readers

• Do you accept Paypal?

  At this time we only accept card payments.Few readers

• OneUp company info

  Need more info on OneUp? Official company name: OneUp App LLC Company type: LLC Registered in: USA Company address: 600 Toftree Dr Cranberry Twp, PA, USA 16066 More questions? Send us an email at davis@oneupapp.io More info on the OneUp team can be found hereFew readers

• Security surveys / Supplier forms / IT questionnaires

  We understand that some companies have supplier forms and questionnaires that require completion, maybe so your procurement team can put us on a system or your IT team can assess us for data security. To maintain our low sales price we have to run a fairly efficient business model, and that means unfortunately we don't have the resource to complete these forms for you. What we aim to do is provide as much information as possible is available on this Help Center, we find in most instances the aFew readers

• Can I add more than 80 accounts on the Business plan?

  Yes, you can add more than 80 accounts on the Business Plan by purchasing an add-on. It is $1/mo for each account over the 80-account limit (must purchase in batches of 10). So for example, for a 100 account limit, it would be $300/mo + a $20/mo add-on for the 20 extra accounts. So for example, for a 500 account limit, it would be $300/mo + a $420/mo add-on for the 420 extra accounts. Additional accounts add-ons can be purchased here: https://www.oneupapp.io/plan ![](https://storage.crisp.cFew readers

• OneUp team

  The OneUp team is from all over the world :) Click here to learn more about the OneUp teamFew readers