Question 1

Posting to Personal Facebook Profiles or Facebook Groups via mobile notifications

Accepted Answer

Facebook does not allow scheduling tools to post directly to personal Facebook Profiles OR Facebook Groups.

So instead, OneUp's mobile app will send you a notification each time your scheduled personal Facebook Profile or Facebook Group post is ready to be published.

You can download the OneUp app for iPhone here: https://apps.apple.com/us/app/oneup-social-media-scheduler/id1533692450

You can download the OneUp app for Android here: https://play.google.com/store/apps/details?id=com.oneupmobile

TIP: It should be the first app if you search "OneUp social media" in either the App Store or Play Store

| NOTE: Posts to Facebook Pages publish directly, and do not require notifications to your phone.

How to connect a personal Facebook Profile or Facebook Group:

On the Accounts page of OneUp, click the Facebook Connect button, and select your personal Facebook Profile (or Facebook Group):

After connecting your personal Facebook Profile, you must download AND login to the OneUp mobile app (logging in with the same email and password as your main OneUp account), and allow notifications (otherwise you will not receive reminders).

How to create a personal Facebook Profile (or Facebook Group) post

After your personal Face

Question 2

Failed Post Help

Accepted Answer

Scroll down or use Command/Control + f to find your failed post error message, and how to fix the problem

|| NOTE FOR REPEATING POSTS: If you have a repeating post and it fails to publish, then you will need to address the failure reason, then reschedule the post. Once the failed post is rescheduled and publishes, the future instances of the repeating post will occur. If you do not reschedule the failed post, the future instances of the repeating post will NOT occur.

${color}[#4096f2](Google Business Profile posts)

Some error occured.

This was a temporary issue. However, your post still published successfully to Google and no action is needed (unless it was a repeating post).

NOTE: If your post was a repeating post, you will need to reschedule the failed post for the repeat instances to occur.

Requested entity was not found.

This means that the GMB location was not found.

In many cases, the person who originally connected these Google Business Profile locations to OneUp may have been removed from the Google Business Profile. If that is the case, you will need to go to the Accounts page of OneUp and connect the Google Business Profile locations again, and then remove the old duplicate Google Business Profile locations.

Other times, it is a duplicate listing that is not

Question 3

OneUp roadmap, product updates, changelog, new features, and feature requests

Accepted Answer

To submit a feature request, you can send us a message on the chat, or email us at help@oneupapp.io

On the roadmap:

Carousel posts with mix of videos and images
"Workspaces" for keeping multiple brands social accounts separate from another
Social listening feature
Make.com integration (Zapier is already live)

Recently added features:

✅ June 2025

Send posts to clients for approval

Now you can send posts to clients for approval!

This option works regardless of whether the client is a team member on your OneUp account or not.

If your client IS a team member, you will see their name and email address as an option when you toggle "Require post approval" on: The team member will then receive an email notification that there is a post awaiting their approval.

If the client is NOT a team member on your OneUp account, you can still send them a shareable calendar link where they can approve or reject posts:

More on how the new client post approval works can be found here: https://help.oneupapp.io/en-us/article/post-approvals-can-i-send-posts-for-approval-to-a-client-f50fav/?bust=1749654439822

✅ June 2025

When you save a draft to multiple accounts, the drafts now get grouped together

Previously if you saved a draft to multiple accounts, it would

Question 4

What counts as a social account?

Accepted Answer

**OneUp counts each individual account that's connected as 1 account towards your account limit. **

|| Note: OneUp does NOT count number of "brands" or anything like that

Each Facebook Page counts as 1 social account. Each Facebook Group counts as 1 social account. Each personal Facebook profile counts as 1 social account. Each Instagram account counts as 1 social profile. Each LinkedIn Profile counts as 1 social account. Each LinkedIn Page counts as 1 social account. Each Google Business Profile location that is connected to OneUp counts as 1 social account. Each Pinterest account counts as 1 social account. Each Snapchat account counts as 1 social account. Each Bluesky account counts as 1 social account. Each YouTube account counts as 1 social account. Each Reddit account counts as 1 social account. Each TikTok account counts as 1 social account. Each X account counts as 1 social account (Note that X has it's own specific limit per plan).

For example, if you connected 3 Facebook Pages and 2 Instagram accounts, and a Google Business Profile account with 5 locations, that would count as 10 total social accounts.

Each Google Business Profile location counts as a social account, regardless of whether they are all connected to the same Gmail address or not. Click here for more info on Google Business Profile locations.

FAQ

**I have a business with a Facebook, Instagr

Question 5

What does "Unlimited posts" mean?

Accepted Answer

OneUp offers unlimited* posts on the Intermediate, Growth, and Business plans 😃

We want to make OneUp as simple and easy to use as possible, without needing to think about hitting any post limits.

However, with those generous limits come a few measures we've put in place to prevent spammers and bad actors from ruining OneUp for everyone else:

*Fair usage policy

*Daily posting limits

| 99.99% of users will never come close to any daily limits or fair usage policy limits 👍

If you are on the Starter Plan: Learn more about the Starter Plan's post limit

Question 6

RSS feed help

Accepted Answer

Looking to auto-post FROM one social media account TO another social media account?

Take a look here.

How to post automatically using RSS feeds

First, go to Auto-post from RSS feeds in the Schedule Post dropdown

Click "Add new feed", then enter in your RSS feed URL here. If you are having issues with your RSS feed URL, check here.

|| NOTE: If you are trying to auto-post from one social network to another, please follow the instructions here

Choose your publishing options, and which account(s) you want to post to.

Next, choose whether you want it to publish just the most recent post from this feed, or whether you want it to queue up all posts now (up to the max) from this feed.

The maximum number of past posts OneUp can queue up is 10.

|| No matter which opt

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