> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.oneupapp.io/sitemap.xml
> Use this file to discover available pages before exploring further.
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# When I click "Share this on Facebook" or "Share this on Instagram" in the OneUp mobile app, it just keeps spinning

If you tap on "Share this on Facebook" or "Share this on Instagram" in the OneUp mobile app, it just keeps spinning, that means you need to go to your phone's Settings, then find "OneUp", and then make sure you have allowed OneUp access to "All Photos":


![](https://storage.crisp.chat/users/helpdesk/website/bf8ea22a8c0ca000/image_g2f21f.png)


Once done, that will fix the issue 😊